Ever wondered what the person at the front desk is really thinking when checking you into a hotel? I spoke with half a dozen current and former hotel front desk staffers who shared their pet peeves, ...

A hotel's front office plays a crucial role in guest satisfaction. The front office team has the most interaction with customers throughout the guest life cycle. When the front office operations staff ...

A medical front office is a busy intersection where health care workers and patients interact. This atmosphere is often fast-paced and requires an eye for detailed record keeping. If your ...