The odds might not favor Sitel Group in the next chapter of its legal battle with Sutherland Global Services, which accused the former of allegedly stealing confidential company information and using ...

NASHVILLE, Tenn.--(BUSINESS WIRE)--Sitel, a leading global customer care outsourcing provider, announced today the grand opening of the Company’s Glasgow, Kentucky contact center facility, which is ...

Editor’s note: This article resulted from reporter David Forbes’ five-month investigation. During that time, he tried various means to get Sitel’s side of the story, including dozens of phone calls to ...

BPO provider Sitel Group has agreed to acquire its American peer Sykes for US$2.2 billion. The merger will turn Sitel into a BPO giant, increasing its global headcount to in excess of 150,000. The ...

REPORT FROM BUSINESSWORLD BUSINESS PROCESS outsourcing (BPO) firm Sitel Corp. is looking at a double-digit growth next year on the back of increased demand for BPO services coupled with an aggressive ...