Salesforce Inc. today launched a new suite of features called Salesforce Foundations to help larger businesses that span multiple industries unify their sales operations. In addition, it provides free ...

Salesforce Inc. today is extending the features of its Service Cloud to better support field service workers like technicians, skilled tradespeople and service and repair technicians. The artificial ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Today, Five9 announced the next step in its 15+ year collaboration with Salesforce, a focus on delivering joint AI-powered solutions to improve customer experiences. The latest release of Five9 for ...

The Einstein GPT AI can summarize reports and guide customers to service their own equipment on the Field Service mobile app. Image: Sundry Photography/Adobe Stock Salesforce’s Einstein GPT and Data ...

As the tech industry increasingly pivots towards artificial intelligence, Salesforce (NYSE:CRM) is positioning itself at the forefront of this shift with its AI-powered Service Cloud. This strategic ...

New features in Sales Cloud announced at Sales World Tour London yesterday are a response to the fast-changing nature of sales in a digitally connected world. Ketan Karkhanis (Salesforce World Tour ...

Today, timed with a conference out of Sydney, Australia, Salesforce announced new analytics-powered features across its Service and Marketing Cloud suites designed to “‘humanize’ engagement between ...

Salesforce and Google have expanded their partnership to integrate Google’s Gemini AI into Salesforce’s Agentforce platform. The seven-year, $2.5 billion deal allows Salesforce’s core applications – ...

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Apr 07, 2022, 03:12pm EDT Apr 14, 2022, 02:05pm EDT This article ...

ServiceNow and Salesforce are two common tools for IT service management (ITSM) needs. The biggest difference is that ServiceNow was built for the IT operations side of the business, whereas ...