Even though Salesforce is investing heavily in agentic AI, executives recognize the limitations of the technology. The large language models that power the technology can’t achieve 100% accuracy, ...

Salesforce launched a suite of monitoring tools on Thursday designed to solve what has become one of the thorniest problems in corporate artificial intelligence: Once companies deploy AI agents to ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

Salesforce Inc. is going all-in on artificial intelligence agents with this week’s announcement of Agentforce 360, an enterprise-wide platform that infuses agents into nearly every application the ...