I love using fountain pens. There’s just something about the feeling of a practical piece of art acting as a conduit for putting deep thoughts on paper. Plus, there are a lot of great ink colors. One ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

There have been large changes in the way software is built and sold over the last decade. Today, it is much easier to build software than it was in the 1990s. However, there is far more competition, ...

Zendesk has released proactive messages – real time notifications on messaging channels such as WhatsApp or SMS or pop-up messages on a website. Whereas previous experiences may have required ...