Some type of turmoil always seems to be occurring within the financial investment industry. Bank of America is dropping the Merrill Lynch brand name from some of its businesses, while BB&T has ...

Outsourcing customer support can be a strategic move for businesses seeking to enhance their service quality while managing costs. Removing the overhead for training and employing staff for customer ...

For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support.

No one dreams of working in a second-class support function. They dream of doing something important. Thus any distinction between "line" and "staff" or "operating" and "support" sets up a ...

Cain vs. Abel, Batman vs. Superman, Serena vs. Venus, Ali vs. Frazier. No matter who the dueling duo may be, it’s human nature to pick a side. And while in-house vs. outsourced marketing support is no ...

Will Kelly is a freelance writer and analyst focused on enterprise mobility, cloud computing and project management. Follow him on Twitter at @willkelly. When an organization embarks on a mobile-first ...

Advanced Networks, an IT provider in Southern California, is redefining how businesses in Orange County approach technology management. By offering outsourced IT solutions tailored to the region's ...

Teradata has outsourced technical support for its on-prem data warehouses to IBM, according to a report in The Register today. Teradata neither confirmed nor denied the report, but told Datanami that ...