In the quest for knowledge, science often prides itself on objectivity and empirical evidence. It is often contrasted with lived experience, which is defined as innately subjective and clearly in ...

Nature is astonishingly diverse. Across the planet’s oceans, forests, grasslands, and cities, living beings interact in ways that defy rigid expectations.

In 1999 Joseph Pine II wrote the book, The Experience Economy, which explained the transfer from customer service to customer experience. Since then practically most enterprises have embraced what is ...

It’s nearly impossible to open LinkedIn or any news feed without seeing posts about artificial intelligence (AI). User comments often express trepidation that their jobs may one day be outsourced to ...

The striking paradox is that science tells us both that we’re peripheral in the cosmic scheme of things and central to the reality we uncover. Unless we understand how this paradox arises and what it ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Because of AI, so much has changed in the way companies do ...

Balancing AI and humanity. The future of customer experience lies in blending AI’s efficiency with human insights to create authentic, emotionally engaging interactions. Emotional intelligence in CX.

Fear and fulfillment. These are the prime movers of our life, the two great forces that drive the human experience. Fear is a constant companion. It whispers in our ears of lurking dangers and ...

Face-to-face interactions with customers ground to a halt last spring with the onset of the pandemic. Contact center agents and others were pushed to work from home, while phone calls flooded contact ...

One of the common points raised by defenders of abortion is that some lives are not worth living. Physical, material or mental circumstances invalidate the right to life, they say. It would have been ...

The "abcdefu" hitmaker's new EP, a study of the human experience volume two, is out now via Atlantic Records/Arthouse Records Gayle, the 18-year-old singer-songwriter behind the angsty singalong hit ...

Why do we keep mistaking data for knowledge? By Phil Klay Mr. Klay is a fiction writer and a former United States Marine. In March, when the first spike of Covid-19 cases in New York was filling ...