SAN MATEO, Calif., June 11, 2019 /PRNewswire/ -- Freshworks Inc., a global innovator in customer engagement software, announced today that its Freshdesk software has been designated as Customers' ...

Helpdesk software company Freshdesk, Inc. has changed its name to Freshworks, Inc. The rebranding is designed to emphasize the San Bruno, CA-based company's newer and lesser-known capabilities, which ...

Cloud-based customer engagement software Freshdesk today announced the creation of Freshworks, a new umbrella brand that will bring together the company’s growing suite of business software. The new ...

Freshworks’ Cost of Complexity Report found that common software-induced challenges encountered by customer service agents include uncustomizable workflows (42%) and too many tools to toggle between ...

Seven years after its launch as a cloud customer service platform, the company Freshdesk is rebranding under the name Freshworks. The name, explained Freshworks president Dilawar Syed, better reflects ...

After raising $55 million last year to build its business beyond its existing help desk services, today Freshworks (the parent company of Freshdesk) has made an acquisition to help it fill out that ...

ANTWERP, BELGIUM / ACCESS Newswire / April 22, 2025 / Exalate, a leading integration platform, has officially launched its Exalate for Freshdesk connector-bringing powerful, AI-assisted two-way ...

Centralized CX operations. Freshdesk Command Center unifies multi-channel customer interactions in one workspace. Industry-specific AI automation. Vertical AI Agents automate repetitive tasks for ...

Freshworks, a customer engagement software company, has integrated its customer service and engagement platform, Freshdesk, with popular messaging platform Slack. The integration with Slack helps ...

Customer engagement service Freshworks, which you may still remember under its old name of Freshdesk, today announced that it has acquired Natero, a customer success service with some AI/ML smarts ...