The fast-food drive-thru has been a staple of American culture since the mid-20th century. However, some concepts have found static menu boards to be limiting in an era of rapid technological ...

Reducing drive-thru wait times in quick-service restaurants is a crucial aspect of enhancing customer satisfaction. Implementing strategies such as optimizing menu boards for clarity, training staff ...

Picture this: You're at the Wendy's drive-thru. You pull up to the speaker with zero clue what you, or the seven other people in your car, want to eat. You're blasting "Party Rock Anthem" and can't ...