A disgruntled client recently forced a major parcel delivery company in Britain to disable the AI function in its online chat systems after manipulating it into writing a critical poem about the ...

A UK parcel delivery company's use of AI backfired when their chatbot swore at a customer. The AI-powered customer support chatbot's erratic behavior prompted swift system updates by the firm. A DPD ...

A DPD warehouse worker 'over labelled' parcels to divert them from their intended recipients. Amardeep Singh then went to collect the packages, many which contained expensive mobile phones and devices ...

LONDON, Jan 20 (Reuters) - A parcel delivery firm in Britain has disabled the artificial intelligence (AI) function in its online chat systems after a frustrated user coaxed the system into composing ...

As millions of Britons faced issues with their most recent parcel delivery, a new report has revealed how customers rate some of the biggest delivery companies. New research from Citizens Advice ...

DPD has returned to the top of MoneySavingExpert’s (MSE) 11th annual service poll, voted on by users, ending Amazon Logistics two-year winning streak. The UK’s leading consumer website asked its users ...

It’s getting close to the festive season. Black Friday continues its morph from one day to a month, and if there’s one thing we are all reliant on, it’s that the parcels we order online actually ...