A viral TikTok video appears to show a customer chastising a Walmart cashier for not bagging her groceries. "You don't want to be here today?," the customer asks. "'Cause that is not customer service, ...

Working retail means dealing with all kinds of people, from the slightly annoying to the downright impossible. But every now and then, a customer decides that even the smallest detail is grounds for ...

People often underestimate how tough customer service jobs can be, especially when a bad encounter leaves someone shaken. One customer shared a kind word with a retail worker without even thinking, ...

A shocked Chick-fil-A customer claims that a cashier at the fast-food chain was able to see her bank account balance when she went to pay for her meal. The customer, who detailed the experience on ...