Given the swathe of acronyms and branded technology terms we constantly find ourselves enveloped by, it’s sometimes tough to see through the mists of marketing that may cloud our focus. With this in ...

Business service management has become a subject of significant industry attention (albeit mostly among vendors than IT adopters). This is partly because the definition of BSM remains a mystery to ...

This week, I want to diverge from the past few development-oriented articles to dispel what I feel are common misconceptions that I hear repeatedly from some IT professionals and software management ...

Through its business service management approach, Managed Objects aims to tie the performance of IT infrastructure to the services it supports, such as online trading or supply chain management. The ...

There is no shortage of ways that service business management can fall short. But there are proven ways to overcome obstacles to success. The Fast Company Executive Board is a private, fee-based ...

BMC Software Inc. last week announced a new version of a key IT management tool plus partnerships with five hardware, software and consulting services vendors in a bid to boost the Business Service ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Infrastructure management specialist Micromuse Ltd. this ...

As a term, business service management (BSM) was first included in the 2007 version of Information Technology Infrastructure Library (ITIL), where its definition was “the management of business ...

BMC Software announced it is offering its Business Service Management (BSM) set of services and solutions to facilitate 'private cloud' development, and that it is leveraging Amazon Web Services to ...

According to ICCM Solutions, businesses are failing to set IT service management strategies to deliver clear market distinction and increase profitability. ICCM warns that the crux of the issue is a ...