McDonald's has informed franchisees that it is ending an artificial intelligence drive-thru order taking program, a report says. In a message obtained by Restaurant Business magazine, McDonald’s USA ...

The fast-food chain collaborated with IBM in 2021 to develop and deploy the AI software. Videos showing flaws with the technology at McDonald's drive-thrus went viral in 2023. The advent of generative ...

McDonald's will stop using artificial intelligence to take drive-thru orders by the end of July to figure out a "future voice ordering solution by the end of the year," according to multiple reports.

When it comes to ordering across fresh departments, food retailers are challenged with a significant knowledge gap between an experienced store associate and a new or recently transferred-in store ...

Having committed to rolling out automated voice ordering in drive-thru lanes at its corporate-owned restaurants, Checkers Drive-in Restaurants Inc. expects the new technology will improve order ...

CHICAGO - McDonald’s is testing out voice-ordering technology at drive-thrus in Chicago as restaurants across the country look to automation to reduce labor costs. McDonald’s is piloting the automated ...

Fast-food restaurants globally have been moving towards automated ordering systems, which give customers different ordering options that don’t require them to order from a cashier in-store. A few ...

Think what long cross-country drives, international travel, late-night grub, and morning pick-me-ups have in common—quick-service restaurants make the world go round. But in an industry that is ...

You remember when McDonald’s MCD workers went on strike looking for more money and benefits. At that time, I warned the next step would be the company would turn to AI and avoid this problem in the ...

McDonald’s is testing out voice-ordering technology at drive-thrus in Chicago as restaurants across the country look to automation to reduce labor costs. McDonald’s is piloting the automated tech at ...