Traverse City Record-Eagle

GRAND TRAVERSE COUNTY: New AI ‘call taking software’ coming to 911 dispatch center

TRAVERSE CITY — Artificial intelligence technology is coming to the 911 call center that serves Grand Traverse County, pending approval by the county board on Wednesday morning. Central Dispatch ...
KARK on MSN

North Little Rock dispatch center adopts new software to assist with 911 response

The city of North Little Rock is making an effort to improve the process for emergency calls with a newly-adopted software.
Traverse City Record-Eagle

GRAND TRAVERSE: Tech problems dog AI dispatch system rollout; program requires 'babysitting,' unpopular with callers, dispatchers

A full rollout of Grand Traverse County’s Central Dispatch AI assistant has been delayed because of technical problems.
The York Dispatch

911 dispatchers linked police, hostages during UPMC hospital crisis

Newly released 911 transcripts detail the communication between dispatchers and officers during February's UPMC hostage crisis. Dispatchers calmly relayed critical information to officers, guiding ...